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Manuel Velázquez

Manuel Velazquez  

Occupational field / Professional Profile IT Project Director/Manger Telecommunications Engineer and Master Executive in Business Administration with more than 8 years of experience in IT field and information systems. Specialized in consulting and outsourcing, I’m used to working in IT complex environments and in managing IT projects and services for medium and big sized clients (Government, Utilities, Chemical Industry, Tcom…). Proven skills in managing and developing high performance teams, working for objectives and customer service & relations, as well as presales and business development tasks.
Work experience
Dates
Sep 2007 – Now
Occupation or position held IT Outsourcing services Business Development Manager
Main activities and responsibilities IT Outsourcing & Managed Services area manager. Main duties are overall area coordination and management, including project management & accounting activities, financial management and business development tasks and taking an active role in client management and quality assurance. Detailed responsibilities and remarkable task are:
  • Business Development: Market and business opportunities prospection and business proposals development. Monitoring, identification and development of strategic accounts, as well as growing long-term confidence based relationships with clients. Negotiation with providers and partners to develop strategic alliances.
  • Financial Management: provide forecasts revenue, investments, margins and profitability. Building business plans and business cases for specific opportunities or strategic plans.
  • Project Management: overseeing project managers and assuring quality of service. Reviewing high-level deliverables and strategic proposals. Providing vision and leadership for an effective teamwork.
  • Project Accounting: consolidation and supervision of projects main financial figures.
  • Human resources management and development: provide leadership, develop team skills and assure communication flow between other departments and outsourcing area. Hiring, performance evaluation and mentoring tasks done.
  • Innovation and Consulting: active role in developing new services offerings, aiding consultants and project managers put in the market those proposals.
Name and address of employer Divisa iT (http://www.divisait.com)
Type of business or sector IT Consulting & Outsourcing
Dates
Jan 2009 – Now
Occupation or position held Associate Professor
Main activities and responsibilities MBA Executive seminars on information systems and new business models based on new technologies and Internet.
Name and address of employer Escuela Europea de Negocios (http://www.een.edu)
Type of business or sector Education
Dates
Nov 2004 – Nov 2007
Occupation or position held Deputy IT Director / IT Project Manager
Main activities and responsibilities Deployed to a Government Outsourcing Project named IT Service Center for Asturias Regional Government which objective is to manage and support IT information systems. Project scope comprises more than 100.000 users, 2.000 servers distributed in 14 data centers and 3.000 telecommunication devices that are used to operate 900 applications and IT services within Health, Education, Justice and other Public Services.
Role: Deputy IT Director (40 people under management). Common tasks are:
  • IT and technological projects management: definition, planning, monitoring and control.
  • Area managers overseeing, assuring service quality and service delivery and SLA (service level agreement) accomplishment.
  • Team management, building and leadership. Human resource management (recruiting & mentoring).
  • Executive and technical reporting,
  • Consultant tasks: IT environment analsys, risks identification, proposals development, assessment and coaching.
  • Customer facing and relationship with high level interlocution (CIO and Service Managers)
Name and address of employer Accenture (http://www.accenture.com)
Type of business or sector IT Consulting &Outsourcing
Dates
Nov 2003 – Nov 2004
Occupation or position held Senior Network Engineer
Main activities and responsibilities Deployed to the Dupont and Invista accounts (Chemical sector). Role: Network Support Responsible for EMEA WAN & LAN at CSC IT Services Centre in Spain. 8 people were under my responsabilty. Tasks done:
  • Technical operations supervision in network devices (Routers & Switchs, VPN & Firewalling devices and Internet gateway)
  • Problems resolution, service provisioning guarantee and SLA achievement
  • Coordination with carrier companies for new network deployments
  • Statistics and report generation
  • Client & Service Delivery Manager relationship
Name and address of employer Computer Sciences Corporation (CSC) (http://www.csc.com)
Type of business or sector IT Consulting & Outsourcing
Dates
Nov 2001 – Nov 2003
Occupation or position held Network Engineer / Network Consultant / Junior Project Manager
Main activities and responsibilities Worked for several government customers and utilities companies. As network engineer I was in charge of maintaining and optimizing customer networks (over 2000 devices), developing new network designs and coordinating operations personnel. Other duties were the network management tools administration. Also as a network engineer I provided support to Call Centers: CTI, PBXs and middlewares. As Junior Project Manager I worked in outsourcing projects (Helpdesk, IT Systems Support and Applications Support) helping Senior Project Managers in writing client proposals, implementing technology solutions and providing support to sales workforce.
Name and address of employer Informatica El Corte Ingles
Type of business or sector IT Consulting & Outsourcing (http://www.ieci.es)
Dates
Sep 2000 – Nov 2001
Occupation or position held Network Engineer
Main activities and responsibilities My principal duty was the transmission network design for three provinces of Spain. Common tasks were the Line-of-Sight studies, microwave link design, PDH & SDH network optimization, interdepartamental coordination in network nodes deployment projects, network equipment definition and purchasing.
Name and address of employer ORANGE (http://www.orange.com)
Type of business or sector Mobile Phone Carrier
Education and training
2007-2008 Escuela Europea de Negocios MBA Executive
1994-2000 Valladolid University Telecommunication Engineering
1992-1994 IES Jovellanos, Gijón International Baccaularate
2009 Certification (in progress) Project Management Professional (PMP certification from Project Management Institute)
2006 Certifications ITIL Foundation Certificate in IT – Service Management
2003 Certifications Cisco Certified Network Professional (CCNP)
2009 Seminar
2008 Seminar ISO/IEC 20000, IT Service Management standard (Global Knowledge, Madrid)
2008 Seminar Introduction to ITIL v3 (Global Knowledge, Madrid)
2008 Training Completed Introduction to CMMI (European Software Institute, Valladolid)
2007 Training Completed Project quality management (Netmind, Oviedo)
2006 Training Completed Small and medium size business management
2006 Training Completed ITIL Foundations (Quint Wellington Redwood, Oviedo)
2006 Training Completed English presentations (Sat & Steekle, Oviedo)
2006 Training Completed Teams leadership and management (Technology & Integration, Oviedo)
2005 Training Completed Project Management (Netmind, Oviedo)
Honors and recognitions
2009 Caja Duero Best national business plan 2007-2008 from European Business School
Personal skills and competences  
Mother tongue(s) Spanish
Self-assessment
Understanding Speaking Writing
Listening Reading Spoken interaction Spoken production  
High High High High High
Low Medium Low Low Low
Level
English
French
Technical skills and competences
  • Business development, market and business prospection and business plans elaboration. Profitability analysis (ROI, NPV, IIR, TCO)
  • Consulting: Requirements analysis, proposals development, risk assesments,SWOT analysis.
  • Project and program management. Human resources management (recruiting, mentoring, team building).
  • Methodolgies and best practives: ITIL & ISO 20000 (IT Service Management), ISO 17799/27001 (IT Security), PMBOK (Project Management), CMMI (Software Development) and CobiT (IT Governance)
  • Internet, web 2.0 and social media in-depth knowledge. New business models (long tail, mass collaboration, peer production)
 

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